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Effective Date: 1st February 2025
Last Updated: 1st February 2025
1. Introduction
Splash2o Car Wash ("Company," "we,""our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website www.splash2ocarwash.com (the"Website") and use our services, including purchasing car wash memberships and single washes online.
By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.
2. Information We Collect
A. Personal Information
When you use our Website or purchase services, we may collect the following personal information:
· Name (First and Last)
· Phone number
· Email address
· Billing and mailing address
· Vehicle information (e.g., make, model, license plate)
· Payment details (processed securely through third-party payment processors)
B. Automatically Collected Information
When you visit our Website, we may collect certain technical data, including:
· IP address
· Browser type and version
· Device information
· Website usage details (e.g., pages visited, time spent on site, referring URLs)
We collect this data through cookies and similar tracking technologies. For more details, please review our Cookie Policy below.
3. How We Use Your Information
We use the collected information for the following purposes:
· To process transactions: Manage purchases of memberships and single washes.
· To provide customer support: Respond to inquiries, process cancellations, and manage accounts.
· To send communications: Deliver order confirmations, promotional offers, and service-related updates via email or SMS (with your consent).
· To improve our services: Analyze usage trends and enhance user experience.
· To comply with legal obligations: Prevent fraud, enforce our Terms of Service, and comply with applicable laws.
4. How We Share Your Information
We do not sell, rent, or share your personal information with third parties except in the following cases:
· Service Providers: We may share your data with third-party vendors who assist with payment processing, customer support, marketing, and IT services. These vendors are required to protect your information.
· Legal Compliance: We may disclose information if required by law, regulation, legal process, or government request.
· Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to a new entity.
5. Data Security
We implement industry-standard security measures to protect your personal information. However, no online transmission or storage system can be guaranteed 100% secure. You are responsible for safeguarding your account credentials.
6. Your Rights and Choices
A. Managing Your Information
You may update or correct your personal details by accessing your account or contacting us at hello@splash2ocarwash.com or 757-481-9274
B. Opting Out of Communications
· To unsubscribe from marketing emails, click the "unsubscribe" link inany email.
· To opt-out of SMS messages, reply "STOP" to the message received.
· Even after opting out of marketing messages, you may still receive service-related communications (e.g., billing updates).
7. Retention of Information
We retain personal data only as long as necessary for business, legal, and compliance purposes. When data is no longer needed, we securely delete or anonymize it.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze traffic, and serve relevant ads. You may modify your cookie preferences through your browser settings.
9. Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. Please review their policies before providing personal information.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us to remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the "Last Updated" date revised. Your continued use of our services after updates constitutes acceptance of the revised policy.
12. Contact Information
If you have questions or concerns about this Privacy Policy, please contact us:
Splash2o Car Wash
624 Regency Drive, Virginia Beach, VA 23454
757-481-9274
hello@splash2ocarwash.com